Minor Illness
Get fast help from a pharmacist with various conditions such as minor cuts, sprains, aches, colds, headaches, rashes, cystitis. No appointment is necessary. Many pharmacists have a confidential area and are open till late and at weekends.
Booking an appointment with Doctor or Advanced Nurse Practitioner
Please use our online triage form to book an appointment. The surgery will review your form and will get back to you within 24 hours.
If you need help filling out the form, please contact our reception team on 01782 593344. They’ll be happy to support you with completing the online triage form.
For medical emergencies such as Chest Pain, breathing difficulties or vomiting blood. Please call 999
Your appointment
These are the different type of appointments we offer
- By phone
- Face to face at the surgery
- On a video call
Please telephone the surgery before 10:30am if you would like a home visit. Please note home visits are for the housebound and palliative patients.
For a review of your medication please use the online triage form to request an appointment.
To cancel your appointment:
- use your NHS account (on the NHS website or in the NHS app)
- Using your online account (on the Patient Access website)
- reply CANCEL to your appointment reminder text message
- phone us on 01782 593344, Monday to Friday, when we are open
If you need medical help now, use NHS 111 online or call 111. NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
The Haywood Hospital in Burslem provides a range of outpatient and clinical services.
The walk in centre provides care for minor injuries and ailments, it is open 24 hours a day, and you do not need an appointment.
Please be aware that sometimes staff at the Haywood may not be able to treat your condition and they may refer you to A&E or North Staffs. Urgent Care (out of hours Doctors), Basford.
Address: Haywood walk in centre, High Lane, Burslem
Please try to avoid calling the surgery with dental complaints, such as abscess or toothache.
To get the most effective treatment, and to prevent the problem recurring you need to see a dentist.
Locally there is a dental advice line for patients who are not registered with a local dentist.
Emergency Dentist : 0300 123 0995
The A&E department of The University Hospital of North Midlands is provided for genuine medical emergencies. It has excellent facilities including an emergency eye clinic, but remember it provides emergency medical treatment for a very large geographical area so often waiting times are long, so please consider this carefully when making your decision to attend A&E.
Address: University Hospital of North Midlands NHS Trust
City General, Newcastle Road, Stoke-on-Trent, ST4 6QG.
We offer Doctor & Advanced Nurse Practitioner appointments Monday to Friday, 4:15pm to 8:15pm and Saturdays.